VOICE PROJECT CHARTER
The project charter defines the scope, objectives, and overall approach for the work to be completed. It is a critical element for initiating, planning, executing, controlling and assessing the project. It should be the single point of reference on the project for project goals and objectives, scope, and organization.
The project charter defines the scope, objectives, and overall approach for the work to be completed. It is a critical element for initiating, planning, executing, controlling and assessing the project. It should be the single point of reference on the project for project goals and objectives, scope, and organization.
With any new undertaking, there is a list of goals the company working to achieve. Below are the goals and objectives KCI is committed to achieving for organization through your project implementation.
Krueger’s Voice Implementation Project Goals:
- More functionality with new technology
• Eliminate risk because phone system is at end of life
• Gain remote work flexibility
• Gain scalability
• Promote mobility and cell phone integration
• Eliminate tools for collaboration, audio conference bridge, chat tool, etc.
• Gain video call integration and desktop sharing
It’s important for our customers to understand the potential impacts to their business during their voice deployment. This allows you to properly prepare. Below is a list of the potential impacts that may occur during your Voice Project Deployment.
|
Organization |
Impact to and Participation of Organization |
|
Customer |
Down time (is there any down time during go live? During installation, etc.) |
|
Customer |
For training, the customer will need to decide who (all, part or no one) they want to be included in training. Depending upon the features, employees would be required to sit in training for 30 minutes to 2 hours. (More advanced features will require more extensive training.) |
|
Customer |
Need to put something in here that the customer will need a resource available for whatever information you require. |
|
Customer |
Phone placement and access. |
Discovery
Design
Build & Testing
Training and Go Live
Follow-Up Support
The following are a list of assumptions KCI makes throughout the life cycle of your project.
- New or updated carrier services will be scheduled in accordance to the approved upon timelines.
- Customer has proper internal resources allocated to the project and to fulfill any customer requirements related to the project.
- Vendor has all product and/or materials available.
- Customer will make progress payments by designated due dates to not cause any delays.
- Customer utilized internal systems are capable of supporting Mitel software, hardware, and applications.
- Assumes there is proper power and back-up.
The following table details specific risks associated with a typical voice deployment project. If there are additional risks associated with your particular project, your Project Manager will detail these out separately.
|
# |
Risk Area |
Likelihood |
Risk Owner |
Project Impact – Mitigation Plan |
|
1 |
Outside vendors and/or Carrier services will not be available when required for the agreed upon project timeline.
|
High |
Project Manager |
A carrier delay can greatly impact the project causing long delays. To mitigate this risk, we would adjust our carrier approach to a temporary basis. If the carrier date prolongs your Go Live Date, we would formally discuss using a temporary carrier services to ensure your project timeline. |
|
2 |
Customer does not have designated resources available internally to complete tasks as required to keep the project progressing as agreed upon with the project timeline.
|
Low |
Customer Resource |
It is imperative the customer have a designated resource to complete tasks. If no one is available and your project is delayed because of it, your progress invoices may be created based on the estimated dates originally set and will be due upon receipt.
KCI may not be always be able to accommodate the new Go Live date due to prior commitments. KCI will work with the customer to find a mutually agreeable date.
KCI will work with the customer upfront to fully understand and be aware of the impact. |
|
3 |
Customer demands will require a new Go Live date to be scheduled
|
Low |
Customer Resource |
If a new Go Live date is requested by the customer after one is already agreed upon, KCI will make every effort to meet the customer request. However, potentially due to prior commitments, KCI may not always be able to accommodate requests and will work with the customer to find a mutually agreeable date. KCI may bill the project out in full on based on the original Go Live date. Payment for this invoice would be due upon receipt. |
|
4 |
Customer information required for project completion will not be gathered and returned in a timely fashion.
|
Medium |
Customer Resource |
If information is not returned timely and leads to a delay, the customer may be billed based on the estimated dates agreed upon.
KCI may not be able to accommodate the new Go Live Date due to prior commitments. KCI will work with the customer to find a mutually agreeable date. |
|
5 |
Customer does not make timely progress payments during the project life delaying project timelines. |
Low |
Customer Resource |
This will delay or prevent product delivery and Go Live. KCI will make every effort to remind you of these invoices to ensure they are not overlooked. |
Time
Budget
Resources
Discovery
Telephony information is gathered from your main site and any associated locations.
We will also look for inefficiencies in the current configuration and discuss your requests for new solution design.
Tentative project timelines and schedules are discussed.
Design
Your new system will be designed, reviewed and approved during this phase.
Network recommendations and design changes will also be covered.
Any remaining change orders and product procurement (release) are processed.
Building & Testing
Any applicable networking changes or network hardware installation (if included) will be completed. Pre and Post Testing is completed.
By the conclusion of this phase, users, call routing, auto-attendant routing & greetings, reporting/recording software and carrier services will be configured, tested and ready for go live.
Go Live
As close to or on the cut-over day, KCI will train users before go-live. Typical pre-deployment training includes basic phone use (making, receiving, transferring calls) and voicemail access.
On the date of go live, KCI will manage the moving of carrier services and call routing to the KCI solution. KCI will have team members at your location(s) to ensure your business is able to communicate, answer any user questions or make system adjustments as necessary.
After Go Live, users will have the ability to make calls, receive calls and access voicemail.
Follow-Up & Support
After successful deployment of the new voice solution, you will have a 45 day support period. During this time, minor adjustments to the call routing and overall system design, key and name changes, voicemail changes and other non-add on requests will be covered.
Also during this time, administrative training (to manage day to day changes to the phone system), advanced feature training (train the trainer) will be completed. KCI will also require a 911 test from each location and an acceptance from your company.
Have Questions?
If you have any questions about your project or next steps, don’t hesitate to contact us!
Krueger Communications
Krueger Communications, Inc.
12515 Knoll Rd.
Elm Grove, WI 53122
Monday - Friday 8:00am - 4:30pm
For more information, contact us.
Main: 262.786.4830
Toll Free: 800.633.4307
Fax: 262.786.1314
For Help Desk support, please e-mail
[email protected]